Teleperformance is a worldwide leader in customer service solutions with a presence in 80 countries, serving more than 170 markets and 25 years of experience in Colombia. They are considered as one of the five largest employers in Colombia and one of the main sources of first employment.
The company closed 2018 with 18 thousand employees in its operations centers in Bogota and Medellín. In the first half of 2019, they will open a new operations center in Medellín.
After the acquisition of Teledatos in 2010, Teleperformance began operating in Medellín and then expanded its services to Bogotá, where they work with large multinationals in the health, transportation, energy, food, services, entertainment, and other sectors.
As part of its expansion plans, they will open a new services center in Medellín during the first half of this year with the best technological infrastructure, solid energy conditions, connectivity, and human capital.
Ruta N, Procolombia and ACI Medellín have supported Teleperformance in its expansion process, developing innovation projects, attracting bilingual talent and positioning the company in the local market.
“Customer service in Colombia is one of the best in the world because of the good attitude of young Colombians. Teleperformance not only exports services, but also talent and innovation. Many of our clients use technological tools developed in their home countries which are now considered to be best practices in other offices at the international level” said Juan Carlos Hincapié, CEO of Teleperformance in Colombia.